If a purchase is not right, you can send it back. Here are the deadlines, conditions and the exact steps.
Cancelling before dispatch
While an order has not shipped, you can cancel it without giving a reason and get a full refund, shipping included.
Email fckrasavaeny@gmail.com or message @zakharovs on Telegram with your order number.
The 14-day withdrawal period
Under EU rules you have 14 days from receiving the parcel to withdraw from the purchase without giving a reason.
Items must be unworn, unwashed, with tags attached and in their original packaging. Worn items cannot be returned.
Return postage is paid by the customer, except for faulty items or our mistake.
Faulty or wrong items
If an item arrives defective, damaged in transit, or is simply not what you ordered, return postage is on us.
We will replace the item or refund you in full, shipping included — your choice.
Please send photos of the problem; that usually settles it within a day.
What cannot be returned
Personalised items — kit printed with a name or number to order. These are made specifically for you and can only be returned if faulty.
Match tickets: exchange and refund rules are stated at the point of purchase.
How to start a return
1. Email fckrasavaeny@gmail.com with your order number and the reason.
2. We reply within 48 hours with the return address.
3. Send the item back and tell us the tracking number.
4. Once we receive and check it, we refund within 14 days.
How refunds arrive
By the same method you paid with: the same card or the same PayPal account. Anything else only by agreement.
How fast it lands depends on your bank, usually 3 to 10 working days after we issue the refund.